Faqs

Delivery requires 14 to 18 working days standard, However some Articles took extra time and it'll exclude ends of the week and Fright Delays.

We offer free delivery on all orders inside UK.

We Ship all around the world through our messenger accomplices through DHL, DX and SkyNet Services.

All things showed on Khanum Jan are delivered through stockrooms in Pakistan and UK through presumed messenger accomplices and when they get dispatched, client will be informed with a Tracking ID of request through email. Client can really take a look at delivery status by signing into dispatch administration site.

Yes buying online with us is safe. Our website has a secure connection by checking for "https" in the URL (the 's' at the end stands for "secure"). This indicates that the information you provide will be encrypted and protected. We use secure payment methods, such as credit cards or trusted online payment services like PayPal, Clearpay. Avoid using direct bank transfers or sharing sensitive information through email.

At Khanum Jan, customer satisfaction and safety are paramount. We have implemented stringent protocols to safeguard our customers' personal details and financial transactions. You can shop with confidence, knowing that we prioritize the protection of your information.

We strive to provide a seamless and secure purchasing experience, offering exquisite designer wear and exceptional customer service.

We just do sewed unique articles of Pakistani renowned central
avenue brands. Costs are referenced against all items accessible on the web.

Indeed you'll by sending us an email info@khanumjan.co.uk or on a WhatsApp +447424085403

Just in couple of situations where worldwide client orders are held by the nearby traditions workplaces, and there freedom charges are to be borne by the client.

After receiving the item if there is any problem with the dress, customer is advised to inform Khanum Jan within 24 hour for processing of the return claim. we will not entertain any return request afterwards. Return Claim Processing time is 14 days.

In the event that such products are as yet sent back to us without informing us within 24 hours after receiving the item, we reserved the legitimate of not offering a return. We would in such a situation had the chance to send the item back to client which of them will bring about a further delivery charges which may be payable by the client upon demand.

On the off chance that you mean to return a buy product you are mindful to deal with our merchandise, all items will be quality assessed after being gotten by us. So if it’s not too much trouble, cease from harming the items.

A return happens in circumstance of deficient or an erroneous thing is gotten by the client. A return will be prepared provided that the thing sent back to Khanum Jan isn't harmed by the purchaser and has not been utilized

We do not offer any return postage to customers. Customer will pay the return postage.

We have two options of return claims, one of them is replacement and other one is store credit which will be emailed to customer within 5 days.

Hand crafted and Sale things can’t be returned. Custom made articles are non returnable. Heavy Formals, Bridals are not in stock items, they are made to measure

Larger piece of our things are hand weaved and therefore fragile in their uses while having 5 to 10% assortment probability. By putting in a request on our site you acknowledge the chance of variety in contrast with the pictures gave on our site. Every once in a while beeding/successions might get dislodged and this is regularly not thought about a shortcoming yet its gratitude to the personality of the work. These pieces of clothing ought to be worn with care. Ifits not too much trouble, note that every one architects dresses sold on Khanum Jan are prescribe to be perfect . We wont be obligated for any cases coming about on account of harm cause by washing. Utilizing some other strategy or cases for varieties/and additionally beeding/groupings removal

To cancel your order please email our customer service team at info@khanumjan.co.uk or WhatsApp at our customer service number +447424085403 within 24 hours of the order placed.

As soon as customer makes an order online at Khanum Jan, The production process gets started and that's include booking of the product, picking up of the product from internal and external sources, stitching, customizing packaging and logistics, and within 24 hrs the order passed through many processes in production and that cant be stopped, And due to this reason we will not be able to cancel the order after 24 Hrs.

Indeed, the product will be indistinguishable; but there could likewise be slight differences when it includes the embellishments or Fabric and Accessories given by the brand. We have bent over backward to show as precisely as could really be expected and to supply premium nature of the sewed dresses according to pictures.

We use Khanum Jan collar labels as we fasten the product, brands give us unstitched texture just and not collar labels. We join 100% Original brands item as it were

In case you are doing not get the correspondence message from us, kindly check your Spam or Junk folder only in the event the email got conveyed there instead of your inbox. Provided that this is true, select the message and snap on Not Junk or Spam, which can permit the more extended term correspondence to ask through.